Barbara Kahn PhD
Marketing Professor at the University of Pennsylvania
Philadelphia, PA • United States
English
Director of the Jay H. Baker Retailing Center. Author 'The Shopping Revolution' about disruption. Expert in brand loyalty, brand management, customer relationship management, customization & price.
marketing
retail
customer service
retailing
pricing
e-commerce
shopping
online shopping
retail industry
commerce
disruptive technologies
prices
customer relationship management
customer satisfaction
brand loyalty
brand management
consumer choice
